Staff Survey – Training & Orientation

All Service Delivery Staff have a role in providing ongoing training and coaching support to match members, whether through formal training sessions or match monitoring. We’d like to send a special thanks to the Enrolment Team who have been instrumental in setting our Mentors up for success. This includes their seamless transition to incorporating new BBBS Canada Project Ignite Standards in 2021. This was when BBBSC introduced the pre-recorded Strong From the Start Training and live Developmental Relationship Training.

After a nearly 3 year pilot, BBBSC is affording agencies more flexibility to decide the best way to deliver the DR Training and Strong From the Start Training at the local level. Therefore, it’s a perfect time to assess what has worked, what could work better, and what we’d like to incorporate moving forward.

Please answer the following questions as honestly as possible. We recognize there are gaps in our current training and orientation processes, even when it comes to staff onboarding. So if you don’t know what a certain type of training is, when it’s conducted, or who does it, that’s okay. The information provided here will help us identify not only what material can be covered more effectively for Mentors and Families, but also for Staff.

This may take between 10-30 minutes. Thank you for making time for this important stage of understanding where we’re at in order to know where we need to go.

Staff Survey – Training & Orientation Needs

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Agency Name*

Name*

First

Developmental Relationship Training

This section addresses the current DR Training and asks for your input on how to make it more effective for your particular program.

How familiar are you with the Developmental Relationships Framework?*

Very familiar, and I talk about it often with my Mentors and Mentees

Somewhat familiar, I can talk about it with my Mentors and Mentees when necessary

Somewhat familiar, but I don’t really address it with my Mentors and Mentees

I don’t really understand it, and I wish I did

I don’t really understand it, but I don’t think I need to for my role

Would you like to attend a Developmental Training specifically for staff?*

This could cover the DR Framework along with why and how it is used by BBBS.

Yes, that would be helpful

No, I think I already have a good handle on this

What positive changes have you seen in your program as a result of the introduction of the Developmental Relationship Framework?*

How well does the current DR Training format work for your particular program?*

This question refers mainly to the way the training is delivered, i.e. live via Zoom on a monthly or semi-monthly basis.

It’s perfect, I can’t think of a better way to do it

It’s okay, but there is probably a better way to deliver the info to my Mentors

It’s not working for me or my Mentors

I don’t know what this training is or when it’s provided to my Mentors

Other

What is and is not working with the current DR Training format for you, your program, and your Mentors?*

What format for a DR Training do you think is best?*

Please answer for your specific program, taking into account the needs of your Mentors and staff capacity.

Information Package

Video

Interactive & Self-Directed Online Platform

Live Group Meeting

Live 1:1 Meeting

I’m not sure

Is there anything that can be done in the DR Training that would help your Mentors better understand their role in forming a Developmental Relationship?

If you currently evaluate the DRs in your program, think of trends you see across the 5 elements. What areas could use a boost?

Please select the statement(s) that best apply to you:

Because of the DR Training, my Mentors regularly make a conscious effort to build a developmental relationship with their Mentee(s)

I don’t see much evidence that my Mentors use what they learn in the DR Training to become better Mentors, even though it’s something I discuss and measure for my program

I don’t see much evidence that my Mentors use what they learn in the DR Training to become better Mentors, and it isn’t currently measured for my program

I don’t currently measure or address the DR Framework for my program/Mentors

There is not currently a formal Family or Mentee DR Training. What, if anything, do you think could be done to help youth and caregivers understand the DR Framework?*

If you already provide this information to families/youth in your program, please describe your methods. If this feels unnecessary to you, please indicate that.

Strong From The Start Training

This section addresses the current SFTS Training and asks for your input on how to make it more effective for your particular program.

MENTOR TRAINING – How familiar are you with the material presented in the Strong From the Start Mentor Training?*

Very familiar, and I talk about it often with my Mentors

Somewhat familiar, I can talk about it with my Mentors when I need to

Somewhat familiar, but I don’t really address it with my Mentors

I was familiar with the old content, but I don’t feel as familiar with the new training

I don’t really understand it, but I don’t think I need to for my role

CB 1:1 FAMILY TRAINING – How familiar are you with the material presented in the Strong From the Start Mentee and Caregiver Trainings?

For those of you with Community-Based 1:1 matches.

Very familiar, and I talk about it often with my Mentees and families

Somewhat familiar, I can talk about it with my Mentees and families when I need to

Somewhat familiar, but I don’t really address it with my Mentees or families

I was familiar with the old content, but I don’t feel as familiar with the new training

I don’t really understand it, but I don’t think I need to for my role

CB GROUP FAMILY TRAINING – How familiar are you with the material presented in the Strong From the Start Mentee and Caregiver Trainings?

For those of you with Group Mentoring matches, including Black Youth Mentoring and Bigs on Campus.

Very familiar, and I talk about it often with my Mentees and families

Somewhat familiar, I can talk about it with my Mentees and families when I need to

Somewhat familiar, but I don’t really address it with my Mentees or families

I was familiar with the old content, but I don’t feel as familiar with the new training

I don’t really understand it, but I don’t think I need to for my role

SB 1:1 MENTEE TRAINING – How familiar are you with the material presented in the Strong From the Start Mentee Trainings?

For those of you with ISM, ISM+ and Teen Mentoring matches.

Very familiar, I deliver it myself and I talk about it often with my Mentees

Somewhat familiar, I deliver it myself and can talk about it with my Mentees when I need to

Somewhat familiar, but I don’t personally deliver it and don’t really address it with my Mentees

I was familiar with the old content, but I don’t feel as familiar with the new training

I don’t really understand it, but I don’t think I need to for my role

SB GROUP MENTEE TRAINING – How familiar are you with the material presented in the Strong From the Start Mentee Trainings?

For those of you running Game On, Go Girls, Conversation Club, Big Possibilities

Very familiar, I delivery it myself and I talk about it often with my Mentees

Somewhat familiar, I deliver it myself and can talk about it with my Mentees when I need to

Somewhat familiar, but I don’t personally deliver it and don’t really address it with my Mentees

I was familiar with the old content, but I don’t feel as familiar with the new training

I don’t really understand it, but I don’t think I need to for my role

What are the most common issues you see in your program?*

Think about recurring issues you see in your matches. What boundaries are being broken? What themes do you have to work through repeatedly with different matches? What safety concerns are you noticing? What leads to premature closures or match withdrawal?

What topics do you think need to be addressed more directly in the SFTS Trainings to prevent or mitigate these emerging or recurring issues in your program?*

For SDS who have been around for 3 years or more – What changes have you noticed in your program and matches that might be attributed to a new way of presenting the SFTS training?

Think about any challenges that are more prevalent now than they were before.

MENTOR TRAINING – How well does the current Strong From The Start Training format work for Mentors in your program?*

This question refers mainly to the way the training is delivered, i.e. online video link.

It’s perfect, I can’t think of a better way to do it

It’s okay, but there is probably a better way to deliver the info to my Mentors

It’s not working for me or my Mentors

I don’t know what this training is or when it is provided to my Mentors

Other

MENTOR TRAINING – What format for a Mentor SFTS do you think is best?*

Please answer for your specific program, taking into account the needs of your Mentors and staff capacity.

Information Package

Video

Interactive & Self-Directed Online Platform

Live Group Meeting

Live 1:1 Meeting

I’m not sure

FAMILY/MENTEETRAINING – How well does the current Strong From The Start Training format work for Mentees and/or Caregivers in your program?*

This question refers mainly to the way the training is delivered.

It’s perfect, I can’t think of a better way to do it

It’s okay, but there is probably a better way to deliver the info to my Mentees and Caregivers

It’s not working for me or the families I work with

I don’t know what this training is or when it is provided to my families

Other

FAMILY/MENTEE TRAINING – What format for a Mentee/Family SFTS do you think is best?*

Please answer for your specific program, taking into account the needs of your families and staff capacity.

Information Package

Video

Interactive & Self-Directed Online Platform

Live Group Meeting

Live 1:1 Meeting

I’m not sure

What is working well with the current SFTS Training format for your program?*

Orientation

This section addresses our current orientation practices and asks for your input on how to make it more effective for your particular program.

Do you provide an orientation to your Mentors?*

Yes, I provide an orientation for my program

No, they don’t get an orientation

I think my Mentors receive an orientation before they get to me

If Yes, please describe what it is

Please highlight components you think are necessary to be included in a Mentor Orientation. This can be things already included, or things you think need to be added.*

What format for a Mentor Orientation do you think is best?*

Please answer for your specific program, taking into account the needs of your Mentors and staff capacity.

Information Package

Video

Interactive & Self-Directed Online Platform

Live Group Meeting

Live 1:1 Meeting

I’m not sure

Do you provide an orientation to your Mentees and/or Caregivers?*

Yes, I provide an orientation for my program

No, they don’t get an orientation

I think my Mentees and/or Caregivers receive an orientation before they get to me

If Yes, please describe what it is

Please highlight components you think are necessary to be included in a Mentee or Caregiver Orientation. This can be things already included, or things you think need to be added.*

What format for a Mentee/Family Orientation do you think is best?*

Please answer for your specific program, taking into account the needs of your families and staff capacity.

Information Package

Video

Interactive & Self-Directed Online Platform

Live Group Meeting

Live 1:1 Meeting

I’m not sure

GENERAL INFORMATION

Please share any other feedback you think might be useful as we establish new training and orientation materials.

Do you have any suggestions for additional trainings we should make available to Mentors, Caregivers, or Mentees above and beyond what is necessary for our local and national standards?

Name

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